The Relationship Between Emotional Intelligence and Quality of Workplace Relationships in Employees of PT Jamkrida Sumsel (Perseroda)

Abstract

The quality of employment relations is a fundamental element in increasing employee productivity and welfare in the era of digitalization. This study aims to analyze the relationship between emotional intelligence and the quality of work relationships in employees of PT Jamkrida South Sumatra Perseroda. A quantitative correlational approach was applied by involving 46 respondents selected through purposive sampling techniques from a population of 67 employees. The research instrument used a four-point Likert scale that easures five aspects of emotional intelligence and five dimensions of relationship quality. Data collection was carried out through questionnaires, observations, interviews, and documentation. Data analysis was conducted using Pearson Product Moment correlation test and simple linear regression with the help of SPSS version 26. The results of the study showed a very strong positive relationship between emotional intelligence and the quality of work relationships with a correlation coefficient value of 0.830 and a significance of 0.000. Regression analysis yielded the equation Y' = 19.402 + 0.841X with a determination coefficient of 68.9 percent, indicating that emotional intelligence contributes significantly to the quality of employment relationships. These findings confirm the importance of developing emotional intelligence as an organizational strategy in improving the quality of interpersonal interaction and work effectiveness.